Unified Messaging

Due to some system problems with the voice mail system, your Unified Messaging will not work until you make the following change. The Unified Messaging is the part of the system that sends you an email message to notify you that you have received a voice mail message and in some cases, lets you listen to voiced mail messages from your email or on your Blackberry.  In order to make the Unified Messaging work, you will need to do the following steps:

1.       Log into Groupwise (email) as you normally would.

2.       At the top, click ACCOUNTS. 

3.       Select  ACCOUNT OPTIONS.

4.       In the Accounts screen, double click the CALL EXPRESS Line.

5.       The Call Express Properties dialog box will open.  Click the tab that says SERVER.

6.       The first box in the screen contains the name of your current Incoming Mail server (it is currently avstss).   Change the server name from avstss to  avstcs1.

7.        Go down to the Password field and re-enter your voice mail password (the password you would use if you logged into voice mail from the phone).

8.       Click OK at the bottom of the box. 

Your Unified Messaging should now work!

E-scrap

Tracking e-Scrap (School Level - CRS)

Labeling e-Scrap material

To ensure that only eScrap material is removed from a building, eScrap equipment should be marked with an “ES” using a red permanent marker or other appropriate label. This label should be visible and in plain sight and should be placed on the outside case of the machine. Please do not write on the face of the monitor or any other “working” surface.

Storing Equipment & Scanning e-Scrap material into Excel

Equipment heading to eScrap needs to be stored in a secure room/location at the school until Parkway’s Special Assignment crew can pick up the items. Before items are moved to their pick-up location, all the serial numbers from computers, projectors, document cameras, and smart boards must be scanned or hand entered into an Excel Spread Sheet. The spreadsheet should include the serial number and a short description of the item to be removed.

Attach Excel spreadsheet on to Ticket in Ticket System

After all of the equipment has been scanned/entered into the spreadsheet, it is the CRSs responsibility to attach the “To be picked up” spreadsheet to a ticket in the Web Helpdesk.

Mark for disposal in ITAM

The final step for disposing of equipment is to update the building inventory in ITAM. All disposed equipment should have a status of disposed in ITAM. Also place the date the equipment is being disposed in the Notes field in ITAM.

Sign off from CRS

The CRS must sign off that the proper equipment was picked up before the special crew leaves the building.