Make sure the computer is plugged in with a power cord. Use HP battery test found in the Control Panel. If there is no charge, write a ticket to the Tech Help desk including the computer name, serial number, and part number. The serial and part number should be that of the computer, not the battery. Print a copy of the ticket and include it with the old battery when sending it back to the help desk. Make a note of the battery replacement in ITAM for your records.
NOTE- When replacing multiple batteries, enter one ticket for all batteries instead of multiple tickets. Add all of the info in the notes section or attach a spreadsheet.
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