Go to the technology homepage choose HP Links. This will take you to a list that includes HP Active Chat. At this link http://h50203.www5.hp.com/hpisweb/customer/HPInstantsupport.aspx?region=NA&callfrom=hp&country=US%3AUS you will choose "launch an active chat session". Once you have completed the chat, HP will ask for all of your contact information. Have this already handy in a Word document so that you can just cut and paste it at the end. The contact info should include your name, school address, and two phone numbers. Make sure to print the chat or save it as a pdf. Also, copy the tracking ticket and file a copy until all replacement parts are received.
DON'T FORGET TO CONTACT FED-EX FOR PACKAGE PICKUP. IF THE PACKAGE IS NOT PICKED UP W/I 5 DAYS THE PROCESS WILL HAVE TO BE REPEATED.
FED EX # 1-800-463-3339 HAVE YOUR ADDRESS INFO READY.
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